This privacy notice explains how REMAP Scotland ('we') uses any personal information we collect about you. 


What information do we collect about you?


REMAP Scotland collects and uses personal information on the basis that you have given your consent for us to do so, for example, to visit you to determine what aid we should design and make for you, keep records of aids we supply to you and to provide a service to you in connection to its use.


We collect information you provide by writing to us in any format and by filling in one of our Case Sheets, either yourself or in conjunction with your health professional or carer. By completing a Case Sheet, you consent to us using the information it contains to provide a service to you.


For how long do we keep this information?


We will keep this information until your aid has been supplied and for a period of 5 years thereafter, or until the aid has been returned to us. You may withdraw your consent to us holding your details at any time by emailing us at or calling us on 01466 730705.


Who do we share your information with?


We use your information only to provide you with a one-off bespoke aid to help with your disability. 




We do not engage in fundraising or marketing. All our funding comes from donations. We will never lend or sell your information to any company or person.


Your rights


You have certain rights in respect of the information we hold about to you. Details of these rights can also be found on the website of the Information Commissioner’s Office (ICO) website at You are entitled to a copy of the information we hold about you in a paper or electronic format and to request correction, erasure, or restriction of the information we hold about you.


In order to exercise these rights or if you have any concerns about our use of your personal information, please contact us using the details below. You can also contact the ICO, the organisation which regulates us.


Accuracy of the information we hold on you


Your information will be accurate at the point you receive the aid supplied. However, we shall not ask you for updates so, if at any time after giving us this information it becomes out of date, you can contact us directly if you wish and we shall amend it.


Internet communication, which includes email, is not secure. Protection of data by encryption is possible provided that the encryption method used is current and the correct procedure for encryption and decryption is followed. We cannot accept any responsibility for unauthorised access by a third party or for the loss, theft or modification of information while it is being sent to us by email. 


Limitations of the Privacy Notice


Our website contains links to other websites. This privacy notice only applies to our website. When you use a link to another website, for example, donation websites, you should read the privacy policy of that site.


Privacy Notice Review


We keep our privacy notice under regular review and it was last updated in January 2020. We reserve the right to update this privacy notice at any time and we will advise you when we make any substantial change to it.


If you have any questions about our privacy notice, or the information we hold about you, please contact us.



REMAP Scotland Contact Details:




Phone: 01466 730705